Questions About Our Terms and Your Rights
You're not bound to terms you don't accept. If you disagree, close your account before you deposit. Once you deposit, continuing to play means you've accepted the terms. If a term changes after you join, we email you the new version; you then have 14 days to accept or close your account without penalty.
We close accounts only if you breach a material term — for example, using multiple accounts, attempting fraud, or breach of our age policy. If this happens, we notify you via email with the reason. You can request all remaining funds within 30 days; after that, unclaimed balances are held per local law.
Withdrawal records are kept for seven years and visible in your Account History anytime you log in. You can request a formal record of all withdrawals in a specific period by emailing support; we send it within five business days.
Deposits usually arrive within one minute. If yours doesn't, check your bank confirmation — if the transaction succeeded, contact us with the transaction ID; we'll manually credit your account within two hours. If the bank declined it, your money returns to your bank within 24 hours.
No. We use your data only to run your account, process payments, prevent fraud and comply with law. We never sell it. We may share data with payment processors (DANA, OVO, GoPay, QRIS) only to verify transactions; those partners handle it under their own privacy terms.
Yes. Email support with 'Deletion Request' and we'll remove your profile, game history and contact details within 30 days. Transaction records stay seven years per legal requirement, but we disassociate them from your name and profile within 90 days.
It means account access, deposits and withdrawals depend on where you are and what your local government permits. If local law changes or your region becomes unsupported, we notify you and help you close your account and withdraw your balance.
