Questions about your rights and our policies
Your account remains active and your balance is held securely. We retain your data for seven years even after inactivity, so you can return and withdraw funds anytime. If your account is dormant beyond two years, we may charge a small inactive fee depending on local regulation.
Yes. Contact our support team via email or live chat and we will prepare a full export of your deposits, withdrawals, and gameplay activity. Requests are handled within 14 days and include all records from your account opening date forward.
We collect your full name, date of birth, ID number, email address and phone number. This is required for account verification, fraud prevention and compliance with local gaming regulations in the regions we serve, where local law permits.
Open a support ticket through live chat or email with the transaction ID and details of your dispute. Our team will investigate within 48 hours and respond with findings. If unresolved, you can escalate to our compliance officer via formal written request.
Identity verification usually takes 2–4 hours. Once approved, DANA, OVO, GoPay and QRIS withdrawals clear to your wallet within 24 hours. Bank transfers may take 1–2 business days depending on your bank's processing time.
No. We do not store your DANA, OVO, GoPay or QRIS login credentials or banking details. Only transaction references and your choice of payment method are logged. Your sensitive banking information stays with your payment provider.
You can request account closure at any time through support. Once closed, your account cannot be reopened. Transaction records and personal data are retained for seven years as required by local regulation, but your access is permanently revoked.
