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How We Protect What You Share

When you open an account with panda77, we collect only what we need to verify your identity, process your DANA, OVO, GoPay or QRIS deposits, and keep your…

Encryption on all account dataDANA, OVO, GoPay, QRIS payment securityYour consent, always
panda77 How We Protect What You Share
REACH US ABOUT YOUR DATA

How to Request Your Information

Your privacy concerns matter to us, and we've made it simple to contact our team or request access to the data we hold about you.

Email Support Send a privacy request to our data team at [email protected].
Live Chat Open the chat window in the lobby or on this site.
Account Settings Log in to your account, go to Profile, then Privacy & Security.
HOW WE KEEP IT SAFE

Our Data Security & Retention Practices

panda77 uses industry-standard encryption to protect your account login, payment information and transaction history. Every deposit via DANA, OVO, GoPay or QRIS is logged securely on our servers in Indonesia.

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.2 or higher. Your payment details are encrypted at rest and in transit, with no plain-text storage of passwords or card numbers.

Access Control

Only authorised panda77 staff can view your personal data, and only when required to process your request. Access is logged and audited monthly. Third-party payment processors see only what they need to complete your DANA, OVO, GoPay or QRIS transaction.

Cookie & Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and display settings. Analytics cookies help us see which games get played most in Medan and Semarang. You can opt out of analytics in your privacy settings.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify your account identity and check for fraud signals. This protects both you and us. Verified withdrawals usually clear within 24 hours.

Data Deletion

When you request account closure, we delete personal data within 30 days, except where Indonesian law requires us to keep transaction records for anti-money laundering compliance. Contact support to start the deletion process.

Policy Changes

If we update this policy, we'll email you at least 14 days before changes take effect. Your continued use of panda77 means you accept the updated terms. Check this page regularly for the latest version.

Privacy Policy Questions Answered

We delete your personal data within 30 days of account closure, except transaction records and banking details required by Indonesian anti-money laundering law. Those are kept for seven years. Contact our privacy team to confirm your deletion request has been processed.

Yes. Log in, go to Profile > Privacy & Security, and select Download My Data. We'll send you a file with your name, email, phone, account history, deposits via DANA, OVO, GoPay, QRIS, and withdrawal history within two business days.

No. We never sell your personal data to marketers, ad networks or third parties. We share payment information only with DANA, OVO, GoPay, QRIS processors and our bank partner to complete your deposits and withdrawals, and only what's needed.

All payment data is encrypted with TLS 1.2 and stored separately from your account login details. We never see your full payment credentials; your payment processor handles that securely. Your DANA, OVO, GoPay or QRIS wallet ID is linked to your account only during active transactions.

We use session cookies (to keep you logged in), functional cookies (language, display settings) and analytics cookies (to track which games are played most). You can disable analytics cookies in your profile settings; session cookies are required to play.

Change your password immediately from your account settings. Then email [email protected] with the date and time you noticed the issue. Our security team will investigate, and we'll notify you within 48 hours if your data was affected.

Your account data is stored on servers in Indonesia. Indonesian data protection law and financial regulations govern how we collect, use, retain and delete your information. Where local law permits, we may transfer limited data to payment processors for transaction clearing.